User Researcher

About Fimatix & Our Values

Fimatix is a leading Agile and Software Delivery consultancy working on government technology programmes and products. Our client-base and team is growing, and we are looking for experienced user researchers to join us, to:

  • build our user-centred design profession
  • meet the needs of our clients and their users

This is an exciting time to join Fimatix. You’ll have a chance to shape our future and support our mission to meet our clients’ outcomes and deliver exceptional products and services.

Our flexible working policy ensures a healthy work-life balance. We nurture talent and offer a training package to help you flourish in your role.

We’re based in London Bridge, and the working pattern is likely to be a mix of client and our office-based and remote working.

Job Description

We’re looking for a User Researcher passionate about solving problems for users and using research as the foundation for designing products and services that deliver outcomes for everyone.

Working as part of the growing Fimatix UCD team, you’ll provide research services for our clients, working in fast-paced Agile delivery teams – either across several smaller services or dedicated to one larger programme of work.

You’ll plan and carry out research activities, informing the design of government services, helping teams get a deeper understanding of the people that use them.

You’ll develop research plans and approaches using a range of research methods. You’ll carry out rapid analysis and communicate insights in engaging and impactful ways to drive change and improvements.


Your role is likely to include:

  • delivery of user research services on a client’s delivery team
  • building and contributing to Fimatix UCD practice

Main responsibilities will be:

  • planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of client’s products and services
  • turning user research findings into actionable insights that inform the design and development of digital services
  • leading on research workshops, moderation, analysis and generation of outputs
  • supporting digital delivery teams to build accessible digital services by including participants with access needs and low digital skills in all research
  • working collaboratively in a multidisciplinary delivery team to define research questions, plan research approach and prioritise findings
  • present research findings and recommendations to team members and stakeholders
  • plan research sessions and recruit participants
  • identify and raise blockers to research activities

Essential Criteria

You will have a demonstrable passion for user centred design and proven experience in:

  • understanding and applying relevant user research methods across different Agile lifecycle phases
  • engaging multi-disciplinary teams with a good user-focussed research process
  • familiarity and experience working with the Government Service Standard or similar
  • researching with diverse audiences to deliver accessible and inclusive digital services
  • managing, executing, and analysing usability testing to deliver valuable user insights that inform decisions
  • communicating research findings in a clear and engaging way that drives change

Desirable Criteria

Ideally you will also have the following skills or experience in:

  • clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence
  • managing workload effectively in response to changing deadlines and priorities
  • mentoring or coaching more junior user researchers
  • understanding or applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers


  • Desirable but not essential: a degree in HCI, Cognitive Psychology, Anthropology, Sociology, Computer Science or related field or relevant industry experience.


  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A pension and flexible benefits.
  • Charity days.
  • 30 days leave.
  • Competitive salary.

Application & Selection Process

To apply you should submit your CV and a personal statement via email to The personal statement should:

  • explain why you are applying for this role
  • show how your experience aligns to the criteria in this job description
  • be a maximum of 500 words

We can only consider applicants who meet the criteria.

Shortlisted candidates will be invited to an interview and may be asked to complete a practical exercise.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, or if you are experiencing accessibility problems with this advert, please contact us.


Feedback will only be provided if you attend an interview.

Nationality Requirements

This job is open to the following groups:

  • UK nationals
  • Nationals of Commonwealth countries who have the right to work in the UK
  • Nationals of the Republic of Ireland
  • Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • Certain family members of the relevant EU, EEA, Swiss or Turkish national

Ready to apply?

Email your CV and a personal statement to

Apply via email