Background 

The UK Government faced challenges in managing healthcare access for citizens living and traveling abroad, as well as ensuring that healthcare costs incurred by overseas visitors using NHS services were accurately tracked and recouped. Due to rising healthcare claims and complex cross-border payment processes, there was a need for a digital solution to streamline and secure these transactions. This required an approach that would reduce fraud and error in claim settlements, simplify cost recovery, and improve the efficiency of healthcare administration for both citizens and overseas visitors.

Challenges

The UK Government faced a significant challenge in ensuring that citizens could easily access healthcare services across Europe, while also managing the costs associated with overseas visitors using NHS services. The traditional process of settling healthcare claims and recovering costs was prone to fraud and errors, creating a substantial administrative burden and financial risk. Without an effective system, the government struggled with delays and inefficiencies, as well as a lack of transparency in cross-border healthcare transactions.

The Project

To address the challenge, Fimatix embarked on the development of a comprehensive digital Overseas Healthcare Service in partnership with key government departments, including the Department of Health and Social Care (DHSC), Department for Work and Pensions (DWP), and NHS Business Service Authority (NHS BSA). Fimatix assembled a specialized team of consultants, including Agile Business Analysts, Delivery Managers, Project Managers, Technical Architects, Developers, User Researchers, and Designers, who leveraged Agile and DevOps methodologies to deliver an effective solution focused on user needs. The project followed an iterative approach, launching both Alpha and Beta phases to refine the service based on real user feedback. Through this collaborative effort, Fimatix ensured the delivery of a robust and scalable digital service that met government requirements, streamlined claim settlements, and enhanced cost recovery, providing a seamless healthcare experience for UK citizens abroad.

Project Delivery

Project implementation involved the use of the Fimatix Virtual Bench Process. ​

Delivery of 8 interviewed and approved Front End Developers and 4 Delivery Managers within the 7 day requirement from the “Hot listed” process – see below.​

The robust process involved the following steps:​

• Constantly taking candidates through the process for our key DDAT roles​
• Technical testing them with our Front and Backend Dev test​
• Agile Delivery Manager interview – first part Rec Team, Second part Client Principal​
• Working hand in hand with the onboarding team through this process to get as much of the BPSS process completed as possible, so up to their last employers​
• “Hot listed” resources

Project Benefits

• Fimatix TaaS team went into Fast Tack mode and halved their 14 day SLA down to within 7 days.​

  The shortlisted team started their onboarding with HMCTS 6 days after the requested was communicated.​

  The HMCTS Department maintained control over their integration with DVLA Department.​

  HMCTS avoided any reputation damage that would have occurred from the non delivery that could have occurred.

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