Major Public-Facing Application for a Government Department
Industry
Government IT / Public Sector Technology
Service
Technical audit and assessment of a public-facing IT application
Project
Fimatix conducted a technical audit of a delayed public-facing government IT application. The vendor responsible for delivery was two years behind schedule, causing loss of control by the customer. The audit assessed delivery processes, infrastructure, code quality, and project management tools to identify inefficiencies, cost-saving opportunities, and strategies for vendor disengagement.
Synopsis
Fimatix conducted a technical audit of a major public-facing IT application with significant government visibility. The vendor responsible for delivering the application was running two years behind schedule, leading to a loss of control by the customer. The goal was to assess the delivery process in terms of best practices, cost-effectiveness, and outstanding tasks.
Challenges
- Lack of transparency from the vendor and limited internal resources for oversight.
- Outdated and incomplete documentation, making decision tracking difficult.
- Large but inefficient vendor team with unclear contributions.
- Vendor-controlled infrastructure, restricting access to essential technical resources.
Approach
- A multidisciplinary team of developers, cloud engineers, and solution architects conducted a detailed technical review.
- Azure DevOps and Jira tools were examined to understand project processes.
- Application and infrastructure code were assessed for completeness, quality, and adherence to best practices.
- Functional and non-functional testing gaps were identified.
- The architecture and deployment pipelines were thoroughly reviewed.
Results
- A roadmap was developed, detailing key insights and corrective actions.
- Significant cost savings of approximately 15% were identified.
- The disengagement strategy from the vendor was outlined, enabling transition to an in-house team or alternative vendor.
- The customer regained control and a clear understanding of the project’s direction.
Conclusion
This audit provided the customer with a structured approach to improve project efficiency, reduce costs, and regain control over their IT delivery, ultimately driving better outcomes for the government department.
With a link to the more detailed case study here.
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