Opsmatix is a world leading AI solution that transforms operational processes – it is a PaaS 24/7 real time cloud-based computing solution utilising AI with NLP, ML and Neural Networks.
The Opsmatix AI Platform delivers operational and business transformation:
- automates processes
- reducing manual intervention, freeing up staff for value added functions, cutting costs and risks
- provides the ability to monitor and report on SLAs/KPIs and improve customer service
The Opsmatix AI Platform:
- automatically reads and understands intent in unstructured communications:
- Email, fax, text messages, SWIFT MT950s, voice, web…
- any digitisable form of communication, including embedded documents and attachments
- workflow escalates cases for manual intervention/sign off
- reduces operational costs by 30-90%:
- freeing up business staff
- allows staff to work from home
- freeing up IT staff – the Total Cost of Ownership is low as Opsmatix run and support the solution in the cloud
- no AI experts are required by our clients – Opsmatix maintain the AI model
- is GDPR-compliant and has the highest levels of data and cybersecurity
One manifestation of the use of Opsmatix is in CCaaS (Customer Center as a Service), as described in the video below.
We’d love to learn more about you and your business and see if there is anything we can support you with.